From our atelier to your door
We prepare and dispatch orders from Bulgaria. Here is what you need to know about timings, costs and receiving your Popesko pieces.
Preparation and dispatch
We process and dispatch orders within 1–3 working days of receiving them. Working days are Monday to Friday, excluding public holidays. If we need to clarify your address or order details, we will contact you.
The 1–3 working-day period covers preparation and handover to the courier. Transit time is additional and depends on the courier, service and destination.
Delivery destinations and options
Enter your address at checkout to see the available delivery methods. If courier-office delivery is offered, provide the office’s exact name, address and courier company. For address delivery, include the town or city, postcode, street and number, plus any additional details needed to locate it.
Provide a correct email address and contact phone number. If your country or address is not supported at checkout, contact us before ordering so we can check the delivery options.
Delivery charges and free delivery
Delivery charges appear in your cart or at checkout after you enter your address and choose an available service. Check the final total before confirming your order.
We offer free delivery on qualifying orders over 100,00 €. Eligibility for your address and order is confirmed at checkout. After changing quantities or applying a discount code, check the delivery method and charge again.
The available payment methods are also shown at checkout.
Order status and tracking
Keep the order number from your confirmation. If you have an account, you can check its status under Orders. When you have a tracking number or courier link, use it for the latest parcel updates.
Cannot find your confirmation or parcel information? Check your spam folder and contact us with your name, the email used to order and your order number, if available.
My account →Address changes or delays
For an address or contact-detail change, write to us as soon as possible. We will check whether a correction is possible at the current processing stage. After dispatch, changes depend on the courier’s options.
Public holidays, courier demand or incomplete details can cause delays. If your parcel has not arrived as expected or tracking has stopped updating, contact us and we will look into it. After a missed delivery or an uncollected parcel, follow the courier’s instructions and write to us if you need help.
Checking your delivery
Check the packaging when your parcel arrives. If you notice visible damage, inform the courier and keep photos of the packaging and contents. For a damaged, missing or incorrect item, contact us with your order number and a short description so we can help.
If you would like to return a product, see the conditions and steps on our returns page.
Returns & exchanges →Need help with your delivery?
Send us your order number and your question. We are here to help.
support@popesko.com Contact us →